UNITED STATES

FREE SHIPPING ON US ORDERS OVER $50!
Orders over $75 qualify for Free Economy Shipping within the US. (Alaska + Hawaii Included).

ECONOMY SHIPPING
Economy shipping is a flat rate of $5.99, on orders shipped within the Continental United States that don't qualify for Free Shipping.

Orders shipped through Economy Shipping are typically shipped within 24-48 hours and arrive in 5 to 8 business days.

Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

Original shipping fee is non-refundable once order has shipped.

STANDARD SHIPPING
Standard Shipping is a flat rate of $9. All Standard Shipping orders confirmed before 2:00 PM CST will be processed and shipped the same day.

Orders placed after 2:00 PM CST will be processed and shipped the following business day.

Orders placed on Friday after 2:00 PM CST will be shipped on the following Monday (excluding holidays).

Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday, or Holidays.

Original shipping fee is non-refundable once order has shipped.

EXPRESS SHIPPING
Express Shipping is a flat rate of $18. All Express Shipping orders confirmed before 2:00 PM CST will be processed and shipped the same day.

Orders placed after 2:00 PM CST will be processed and shipped the following business day. Orders placed on Friday after 2:00 PM CST will be shipped on the following Monday (excluding holidays).

Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday, or Holidays.

Original shipping fee is non-refundable once order has shipped.

When will my order ship?

Orders shipped Economy can take up to 48-72 hours to be processed and shipped.

Weekends and holidays are excluded from processing and shipping times, so please take that into account when choosing your shipping method.

You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.

Do you ship to Alaska, Hawaii & U.S Territories?

ALASKA & HAWAII
Orders over $50 shipped within the Continental United States (Alaska + Hawaii) qualify for Free Ground Shipping.

Orders under $50 are shipped to Alaska and Hawaii via the United States Postal Service (USPS) for a flat rate of $7.

Delivery to Alaska & Hawaii generally takes 8-21 business days. Orders are shipped via the United States Postal Service (USPS).

Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday, or Holidays.

Original shipping fee is non-refundable once shipped.

U.S TERRITORIES
Orders shipped to US territories are a flat rate of $13.

Delivery to US territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands) generally takes 5-8 business days.

Orders are shipped via the United States Postal Service (USPS).

Original shipping fee is non-refundable once shipped.

Do you ship to P.O Boxes or Military APO/FPO addresses?

We ship to APO/FPO and PO Boxes with standard shipping for $5.95.

Orders over $50 qualify for free shipping.

Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 5-8 business day shipping.

Can I change my shipping address after the order has been placed?

If you have entered an incorrect shipping address, please contact us as soon as possible. In some cases, we may be able to change your address after being shipped.

UPS charges a intercept fee plus transportation fees to change an address. We can bill this charge to your original method of payment or a new method of payment to cover these charges.

How can I track my package?

You will receive an email with shipping confirmation including tracking number for your package once your order has shipped.

Tracking information will be updated within 24 business hours of shipment.

What if my package is lost or stolen?

Rocca & Co is not liable for lost or stolen packages.

RETURNS

What is your Return Policy?

Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame will be subject to denial and sent back to you.

Return packages postmarked within the first 7 days following the delivery date, will qualify for free return shipping.
If you didn't get it postmarked within 7 days, you will be responsible for return shipping cost

There are no returns refunds, or online credits available for sales items of any price.

Returns must be received in new condition; unworn and unwashed.

Items sold as a set must be returned with the correct sizes, as sold.

Items returned with obvious use, animal hair, makeup, deodorant, perfume, or otherwise do not meet hour Return Policy mentioned above will be subject to denial and shipped back to you.

Gift cards cannot be returned or refunded.


Rocca & Co reserves the right to limit service to customers with excessive return activity.

How to I make a return?

Login in here and follow the steps to initiate your return and receive your return label within 30 days of delivery*

*When returning items with our prepaid shipping label, a $10 shipping cost will be deducted from your refund amount if your return or exchange is postmarked more than 7 days from the day you received your order.