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Click on one of the most frequently asked questions to learn more.
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FAQ
Can I use more than one Promo Code on an order?
We accept one Promo Code per order.
Will my Promo Code be deducted from my refund?
For Promo Codes with a minimal required spend, promotional savings will be deducted from refunds if it causes your order subtotal to drop below the required spend.
How do I contact Customer Service?
You can contact customer service by email or chat. Click here.
Do I have to order online?
If you are not comfortable ordering online, you can place an order by emailing or chat customer service, and we will be happy to assist you.
What is your Return Policy?
FREE RETURN SHIPPING:
Return requests MUST be initiated within 7 days of receiving the item and shipped back to us within 5 days of submitting the request to qualify for free return shipping.
RETURN WITH SHIPPING FEE:
The return shipping fee will be deducted from the refund in return packages postmarked after 7 days, but no later than 30 days following delivery. Return packages postmarked after this time will be denied and returned to you.
Discounted sales items, swimwear, and intimates do not qualify for a refund. Sales are final.
Returns must be received in new condition; unworn and unwashed.
Items sold as a set must be returned as a set in the correct size as sold.
Items returned with obvious use, animal hair, makeup, deodorant, perfume, or otherwise do not meet our Return Policy mentioned above are subject to a 20% restocking fee or we may decline the return.
We will notify you once the return is received and inspected, and let you know if the refund is approved or not. Please allow Rocca & Co 2-4 business days from the day we receive your returned package to process the refund. You will receive an email when the process has been completed.
Please inspect your order upon reception and if the item is defective, or damaged, or you received the wrong item, please contact us right away at customerservice@roccaandco.com. We will correct the issue at no cost to you.
Rocca & Co reserves the right to limit service to customers with excessive return activity.
Can I cancel my order before it ships?
Please contact us within two hours of placing the order.
How can I return an item?
Login in here and follow the steps to initiate your return.
How much time do I have to return an item?
You have 30 days to return an item.
Do I pay for return shipping?
FREE RETURN SHIPPING:
Return requests MUST be initiated within 7 days of receiving the item and shipped back to us within 5 days of submitting the request to qualify for free return shipping.
RETURN WITH SHIPPING FEE:
The return shipping fee will be deducted from the refund in return packages postmarked after 7 days, but no later than 30 days following delivery. Return packages postmarked after this time will be denied and returned to you.
When will I be refunded?
Please allow up to 10 business days for your return to be processed after it arrives at our warehouse.
You will receive an email confirmation once your refund has been issued.
What would be the reason for my returned item to be denied?
Items returned with obvious use, deodorant, perfume, animal hair, makeup, or any kind of stains.
Shoes returned without the original box or damage to the box.
Items sold as sets and not returned as a set.
Final Sales items, swimwear, or intimates returned for a refund.
Returned postmarked after the return window has ended.
What do I do if my item is damaged.
If your order arrives in less than pristine condition, we will of course make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.
What if my package is lost or stolen?
Rocca & Co is not liable for lost or stolen packages.
Can I return an item I bought on sale?
Unfortunately, all items purchased during a sale or marked at a discounted price cannot be exchanged or refunded. If you send them back to us for a return, we will not be able to process a refund.
If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order.
How would I know what size to order?
Please refer to the product measuerments for guidance.
You are also welcome to contact us and we will be happy to assist you.
What is the best way to measure for size?
Please note when comparing your measurements to those listed on the website, make sure to check if the fabric is stretch or not. If it is, it can stretch an inch or more.
Bust: Wrap the tape loosely around the fullest part of your bust to get an accurate size.
Waist: Place the measuring tape below your rib cage and above your belly button at the smallest part of your waist (your natural waistline). Hold the measuring tape loose enough to fit comfortably. Be sure to stand up straight and relax your stomach so that you get a true measurement.
Hips: Stand with your feet together and wrap the tape around the widest part of your hips resting the tape comfortably against your body. Be sure to keep the measuring tape straight or you may get an incorrect
measurement!
Length: To measure your dress length, measure from the top of the shoulder to the hem. To measure your skirt length, measure from the top of the waist to the hem.
Hint: Finding the right length can be difficult. We recommend that you measure your favorite dress or skirt length, so you can feel confident when purchasing online.
Inseem: To measure your inseam, or the distance from your inner thigh to the bottom of your ankle, put on your best-fitting pants and measure from the inside of your leg to the hem on the pants.
Hint: This measurement is easiest to obtain with help from a friend.
How do I care for the fabric of my items?
Below is a general guidance. Always make sure to check the Product Care Tag inside the garment.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling.
Cotton blend: Dry cotton-blend garments using your dryer's permanent press or low-heat cycle and remove immediately to
reduce wrinkling.
Denim: Denim should be washed
with cold or warm water, inside out. If washing denim that is mixed with
synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry.
Flannel: Flannel can be washed in
cold or warm water. However, if your flannel derives from wool, even if its
washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity.
Polyester: Read the label. Usually
polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended.
Rayon: Make sure to read the
care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water.
Spandex: Use warm water when
hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.