FAQ

We accept one Promo Code per order.

For Promo Codes with a minimal required spend, promotional savings will be deducted from refunds if it causes your order subtotal to drop below the required spend.

You can contact customer service by email, text, chat and phone. Click here.

If you are not comfortable ordering online, you can place an order by calling customer service, and we will be happy to assist you.

RETURN POLICY

Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame will be subject to denial and sent back to you.

We offer two options for returns:
1: Ship it back at no cost to you! Return request must be initiated with 6 days of receiving the item and shipped back to us within 6 days of submission to qualify for a full refund. 
2: Return shipping is your responsibility unless it was a shipping error or a damaged item. Return must be initiated with 30 days of delivery. 

All returns for store credit will receive an extra $5 added to their Rocca & Co account. 

There are no returns refunds, or online credits available for Final Sales items of any price.

Returns must be received in new condition; unworn and unwashed. We're unable to accept returns on any pierced jewelry, beauty & wellness products, or any intimates or swimwear where the hygiene seal has been removed.

Items sold as a set must be returned as a set in correct size as sold.

Items returned with obvious use, animal hair, makeup, deodorant, perfume, or otherwise do not meet our Return Policy mentioned above are subject to a 20% restocking fee or we may decline the return.

Gift cards cannot be returned or refunded.

Please allow Rocca & Co 2-4 business days from the day we receive your returned package to process the refund.
You will receive an email when the process has been completed.

Please inspect your order upon reception and if the item is defective, damaged, or you received the wrong item, please contact us right away at customerservice@roccaandco.com. We will correct the issue at no cost to you.  

Rocca & Co reserves the right to limit service to customers with excessive return activity.

RETURN FOR STORE CREDIT:

Receive store credit that can be used for future purchases + additional $5 added to your Rocca & Co account.

RETURN TO ORIGINAL METHOD OF PAYMENT:

Refund (minus original shipping cost) will be returned to original method of payment.

Please contact us as soon as possible. In some cases, we may be able to cancel the order.

Login in here and follow the steps to initiate your return.

Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame will be subject to denial and sent back to you.

We offer two options for returns:
1: Ship it back at no cost to you! Return request must be initiated with 6 days of receiving the item and shipped back to us within 6 days of submission to qualify for a full refund. 
2: Return shipping is your responsibility unless it was a shipping error or a damaged item. Return must be initiated with 30 days of delivery. 

1: Ship it back at no cost to you! Return request must be initiated with 6 days of receiving the item and shipped back to us within 6 days of submission to qualify for a full refund. 
2: Return shipping is your responsibility unless it was a shipping error or a damaged item. Return must be initiated with 30 days of delivery. 

Please allow up to 10 business days for your return to be processed after it arrives at our warehouse.

You will receive an email confirmation once your refund has been issued.

Items returned with obvious use, deodorant, perfume, animal hair, makeup, or any kind of stains.

Shoes returned without the original box or damage to the box.

Items sold as sets and not returned as a set.

Final Sales items returned for a refund.

Returned postmarked after the return window has ended.

If your order arrives in less than pristine condition, we will of course make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.

Rocca & Co is not liable for lost or stolen packages.

Unfortunately, all items purchased during a sale or marked at a discounted price cannot be exchanged or refunded. If you send them back to us for a return, we will not be able to process a refund.

If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

Please refer to the product measuerments for guidance.

You are also welcome to contact us and we will be happy to assist you.

Please note when comparing your measurements to those listed on the website, make sure to check if the fabric is stretch or not. If it is, it can stretch an inch or more.

Bust: Wrap the tape loosely around the fullest part of your bust to get an accurate size.

Waist: Place the measuring tape below your rib cage and above your belly button at the smallest part of your waist (your natural waistline). Hold the measuring tape loose enough to fit comfortably. Be sure to stand up straight and relax your stomach so that you get a true measurement.

Hips: Stand with your feet together and wrap the tape around the widest part of your hips resting the tape comfortably against your body. Be sure to keep the measuring tape straight or you may get an incorrect
measurement!

Length: To measure your dress length, measure from the top of the shoulder to the hem. To measure your skirt length, measure from the top of the waist to the hem.

Hint: Finding the right length can be difficult. We recommend that you measure your favorite dress or skirt length, so you can feel confident when purchasing online.

Inseem: To measure your inseam, or the distance from your inner thigh to the bottom of your ankle, put on your best-fitting pants and measure from the inside of your leg to the hem on the pants.

Hint: This measurement is easiest to obtain with help from a friend.

Below is a general guidance. Always make sure to check the Product Care Tag inside the garment.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling.

Cotton blend: Dry cotton-blend garments using your dryer's permanent press or low-heat cycle and remove immediately to
reduce wrinkling.

Denim: Denim should be washed
with cold or warm water, inside out. If washing denim that is mixed with
synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry.

Flannel: Flannel can be washed in
cold or warm water. However, if your flannel derives from wool, even if its
washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity.

Polyester: Read the label. Usually
polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended.

Rayon: Make sure to read the
care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water.

Spandex: Use warm water when
hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.