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FAQ

How does your Rewards Program work?

Rocca Rewards is Rocca & Co's loyalty program. It's free to join and members earn points just for shopping! The more points you earn, the more rewards you get. It's that simple!

How do I join?

You can opt in here.

How do I earn points?

You earn 1 point for every $1 spend on all qualified purchase’s, minus discounts, returns, taxes, and fees.

You will also earn points by following us on social media and signing up for our newsletter

There is no limit on how any points you can earn.

How long are my points good for?

From the day you become a Rewards Member you have 12 months to spend you points collected during that time frame.

You can save all the points rewarded or spend them as you go.

Who is eligible to join?

Rocca Rewards is a loyalty program for Rocca & Co account holders who are 18 years of age or older and residents of the United States.

Can I use more than one Promo Code on an order?

We accept one Promo Code per order.

Will my Promo Code be deducted from my refund?

For Promo Codes with a minimal required spend, promotional savings will be deducted from refunds if it causes your order subtotal to drop below the required spend.

How do I purchase a gift card?

Click here to visit our Gift Card Page. After you fill out the gift card details and make the purchase, the recipient will receive the virtual gift card via email.

Please note that gift cards purchased from Rocca & Co are all virtual, and no physical card will be mailed out.

How do I contact Customer Service?

You can contact customer service by email, text, chat and phone. Click here.

Do I have to order online?

If you are not comfortable ordering online, you can place an order by calling customer service, and we will be happy to assist you.

What is your Return Policy?

Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame will be subject to denial and sent back to you.

$5 will be deducted from your refund amount to cover part of the return shipping & handling cost.

There are no returns refunds, or online credits available for Final Sales items of any price.

Returns must be received in new condition; unworn and unwashed.

We're unable to accept returns for any pierced jewelry, beauty products where the cellophane packaging has been removed, or any underwear where the hygiene seal has been removed.

Items sold as a set must be returned as a set in correct size as sold.

Items returned with obvious use, animal hair, makeup, deodorant, perfume, or otherwise do not meet our Return Policy mentioned above will be subject to denial and shipped back to you.

Gift cards cannot be returned or refunded.

Rocca & Co reserves the right to limit service to customers with excessive return activity.

What is your Refund Policy?

Answer

Can I cancel my order before it ships?

If you have entered an incorrect shipping address, please contact us as soon as possible. In some cases, we may be able to change your address after being shipped.

UPS charges a intercept fee plus transportation fees to change an address. We can bill this charge to your original method of payment or a new method of payment to cover these charges.

How can I return an item?

Login in here and follow the steps to initiate your return and receive your return label within 30 days of delivery*

*When returning items with our prepaid shipping label, a $10 shipping cost will be deducted from your refund amount if your return or exchange is postmarked more than 7 days from the day you received your order.

How much time do I have to return an item?

Answer

Do I pay for return shipping?

In order to qualify for free return shipping, your return package must be postmarked within the first 7 days of delivery.

If you didn't get it postmarked within 7 days, you will be responsible for return shipping cost.

When will I be refunded?

Please allow up to 10 business days for your return to be processed after it arrives at our warehouse.

You will receive an email confirmation once your refund has been issued.

What would be the reason for my returned item to be denied?

Items returned with obvious use, deodorant, perfume, animal hair, makeup, or any kind of stains.

Shoes returned without the original box or damage to the box.

Items sold as sets and not returned as a set.

Final Sales items returned for a refund.

Returned postmarked after the return window has ended.

What do I do if my package is damaged.

If your order arrives in less than pristine condition, we will of course make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.

What if my package is lost or stolen?

Rocca & Co is not liable for lost or stolen packages.

Can I return an item I bought on sale?

Unfortunately, all items purchased during a sale or marked at a discounted price cannot be exchanged or refunded. If you send them back to us for a return, we will not be able to process a refund.

If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

How would I know what size to order?

Please refer to the product measuerments for guidance.

You are also welcome to contact us and we will be happy to assist you.

What is the best way to measure for size?

Please note when comparing your measurements to those listed on the website, make sure to check if the fabric is stretch or not. If it is, it can stretch an inch or more.

Bust: Wrap the tape loosely around the fullest part of your bust to get an accurate size.

Waist: Place the measuring tape below your rib cage and above your belly button at the smallest part of your waist (your natural waistline). Hold the measuring tape loose enough to fit comfortably. Be sure to stand up straight and relax your stomach so that you get a true measurement.

Hips: Stand with your feet together and wrap the tape around the widest part of your hips resting the tape comfortably against your body. Be sure to keep the measuring tape straight or you may get an incorrect
measurement!

Length: To measure your dress length, measure from the top of the shoulder to the hem. To measure your skirt length, measure from the top of the waist to the hem.

Hint: Finding the right length can be difficult. We recommend that you measure your favorite dress or skirt length, so you can feel confident when purchasing online.

Inseem: To measure your inseam, or the distance from your inner thigh to the bottom of your ankle, put on your best-fitting pants and measure from the inside of your leg to the hem on the pants.

Hint: This measurement is easiest to obtain with help from a friend.

How do I care for the fabric of my items?

Below is a general guidance. Always make sure to check the Product Care Tag inside the garment.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling.

Cotton blend: Dry cotton-blend garments using your dryer's permanent press or low-heat cycle and remove immediately to
reduce wrinkling.

Denim: Denim should be washed
with cold or warm water, inside out. If washing denim that is mixed with
synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry.

Flannel: Flannel can be washed in
cold or warm water. However, if your flannel derives from wool, even if its
washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity.

Polyester: Read the label. Usually
polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended.

Rayon: Make sure to read the
care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water.

Spandex: Use warm water when
hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

Get in touch

Have questions about your order, or a general enquiry?