We accept one Promo Code per order.

If you are not comfortable ordering online, you can place an order by email or chat customer service, and we will be happy to assist you.

We completely get it, we change our minds too!

Please contact us within two hours of placing the order. and we will do our best to get the order canceled.

After two hours we no longer will be able to cancel the order.

Please refer to the product measurements for guidance.

You are also welcome to contact us and we will be happy to assist you.

At Rocca & Co we offer clothing that accommodates the general American women's measurement.

As sizing differs depending on the brand, we do our best to include accurate and complete size measurements of each product we sell.

HOW TO MEASURE:

Bust:
Wrap the tape loosely around the fullest part of your bust to get an accurate size.

Waist:
Place the measuring tape below your rib cage and above your belly button at the smallest part of your waist (your natural waistline). Hold the measuring tape loose enough to fit comfortably. Be sure to stand up straight and relax your stomach so that you get a true measurement.

Hips:
Stand with your feet together and wrap the tape around the widest part of your hips resting the tape comfortably against your body. Be sure to keep the measuring tape straight or you may get an incorrect
measurement!

Below is a general guidance. Always make sure to check the Product Care Tag inside the garment.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling.

Cotton blend: Dry cotton-blend garments using your dryer's permanent press or low-heat cycle and remove immediately to
reduce wrinkling.

Denim: Denim should be washed
with cold or warm water, inside out. If washing denim that is mixed with
synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry.

Flannel: Flannel can be washed in
cold or warm water. However, if your flannel derives from wool, even if its
washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity.

Polyester: Read the label. Usually
polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended.

Rayon: Make sure to read the
care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water.

Spandex: Use warm water when
hand- or machine-washing items made with spandex. Line dry or use a low-temperature setting when machine-drying to preserve the elasticity of the garment.

• We have a seven (7)-day return policy, which means return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) and shipped back to us within 7 days of submission to qualify for a refund.

• Returns postmarked after this timeframe are not eligible to be returned and will not be accepted.

• When the return is accepted you will receive an email with a prepaid return label and shipping instructions.

• Unfortunately, when we receive returns additional costs incur as a business and to keep prices lower, you will be responsible for shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Discounted sales items, swimwear, jewelry, and intimates do not qualify for a refund. Sales are final.

• Returns must be received in new condition; unworn and unwashed.

• Items returned with obvious use, animal hair, makeup, deodorant, perfume, or otherwise do not meet our Return Policy mentioned above are subject to a 20% restocking fee or we may decline the return.

• We will notify you once the return is received and inspected, and let you know if the refund is approved or not. Please allow Rocca & Co 2-4 business days from the day we receive your returned package to process the refund. You will receive an email when the process has been completed.

• Please inspect your order upon reception and if the item is defective, or damaged from our end, or you received the wrong item, please contact us right away at customerservice@roccaandco.com. We will correct the issue at no cost to you.

Rocca & Co reserves the right to limit service to customers with excessive return activity.

Login in here and follow the steps to initiate your return.

For Promo Codes with a minimal required spend, promotional savings will be deducted from refunds if it causes your order subtotal to drop below the required spend.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

At this time we don't ship overseas.

Unfortunately, when we receive returns additional costs incur as a business and to keep prices lower, you will be responsible for shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

If your order arrives in less than pristine condition, we will of course make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.

Rocca & Co is not liable for packages lost, damaged during transit, or stolen once delivered. 

Please contact the carrier/local authorities with any claims on damages or stolen packages.

To file a claim with USPS please call 1-800-275-8777.

All items marked as final sale cannot be exchanged. If you send them back to us for a return, we will not be able to process a refund.

If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. 

Items returned with obvious use, deodorant, perfume, animal hair, makeup, or any kind of stains.

Shoes returned without the original box or damage to the box.

Items sold as sets and not returned as a set.

Final Sales items, swimwear, or intimates returned for a refund.

Returns that are postmarked after the return window has ended.

Please allow up to 10 business days for your return to be processed after it arrives at our warehouse.

You will receive an email confirmation once your refund has been issued.