RETURN & EXCHANGE POLICY
Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame will be subject to denial and sent back to you.
We offer two options for returns:
1: Ship it back at no cost to you! Return request must be initiated with 6 days of receiving the item and shipped back to us within 6 days of submission to qualify for a full refund.
2: Return shipping is your responsibility unless it was a shipping error or a damaged item. Return must be initiated with 30 days of delivery.
All returns for store credit will receive an extra $5 added to their Rocca & Co account.
There are no returns refunds, or online credits available for Final Sales items of any price.
Returns must be received in new condition; unworn and unwashed. We're unable to accept returns on any pierced jewelry, beauty & wellness products, or any intimates or swimwear where the hygiene seal has been removed.
Items sold as a set must be returned as a set in correct size as sold.
Items returned with obvious use, animal hair, makeup, deodorant, perfume, or otherwise do not meet our Return Policy mentioned above are subject to a 20% restocking fee or we may decline the return.
Gift cards cannot be returned or refunded.
Please allow Rocca & Co 2-4 business days from the day we receive your returned package to process the refund.
You will receive an email when the process has been completed.
Please inspect your order upon reception and if the item is defective, damaged, or you received the wrong item, please contact us right away at firstname.lastname@example.org. We will correct the issue at no cost to you.
Rocca & Co reserves the right to limit service to customers with excessive return activity.
At this time we do not process exchanges. Since returns are free, you can place a new order and return the unwanted item for store credit.